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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ulas uysal

April 17, 2025

5  out of  5
rating by ulas uysal
"Very friendly and fast service, got the insurance cards and binder very quickly. Thank you guys"
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Jasmine Jadoo

April 16, 2025

5  out of  5
rating by Jasmine Jadoo
"Awesome service and hospitality!"
We responded:
"Thank you for your kind words Jasmine!"
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Dawn Smith

April 11, 2025

5  out of  5
rating by Dawn Smith
"Dan and the office staff are very professional. We recommend State Farm to anyone that asks. Dawn & Rob"
We responded:
"Thank you Dawn!"
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Segundo Diez

April 2, 2025

5  out of  5
rating by Segundo Diez
"We have our home and car insurance with State Farm, it’s the best agency in pricing and costumer service."
We responded:
"Thank you Segundo! We always aim to keep the service top tier!"
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Jared DeLong

April 1, 2025

5  out of  5
rating by Jared DeLong
"Dan has been providing excellent customer care for my family for YEARS. Dan is the Man! Very understanding and helpful."
We responded:
"Thank you Jared!"
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Ricky C

March 26, 2025

5  out of  5
rating by Ricky C
"Dan got everything i needed taken care of within a few minutes and stayed on the phone while I reviewed the documents to make sure they were correct, appreciate the help good sir!"
We responded:
"Anytime Ricky. We appreciate you!"
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Linhda Nguyen

March 25, 2025

5  out of  5
rating by Linhda Nguyen
"Dan and Casie were very helpful in issuing our insurance policies once we moved to NYC. I’ve found Casie to be particularly responsive and great to work with. I highly recommend this agency."
We responded:
"Thank you for trusting us with your insurance Linhda!"
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WaelGamer 1

March 21, 2025

5  out of  5
rating by WaelGamer 1
"Ashley is one of the best people at the office, she is the first person I think of when someone ask me for a good insurance agent."
We responded:
"Thank you :)"
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Maria Stayer

March 20, 2025

5  out of  5
rating by Maria Stayer
"Ashley Henry handled my recent quote and brought my husband and I over from Allstate. Ashley was awesome from the start - she made the process of transferring everything over SO easy. She is very responsive and knowledgeable. She went over all of our new policy terms in detail and made sure we had all of the coverage we needed. 10/10 would recommend working with her! Thanks for your help, Ashley! We appreciate you."
We responded:
"Thank you for taking the time Maria! We are very blessed to have a dedicated agent like Ashley on our team here!"
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Jessica Marland

March 20, 2025

5  out of  5
rating by Jessica Marland
"The staff was very helpful and my insurance prices are cheaper than the other insurance companies."
We responded:
"Thank you Jessica!"
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Claudette Hale

March 20, 2025

4  out of  5
rating by Claudette Hale
"Great customer service! Highly recommend Dan"
We responded:
"Thank you for taking the time Claudette! If there is anything I can do to make your experience 5 stars, please reach out to me personally at 315-699-8000."
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mary wilkie

March 19, 2025

5  out of  5
rating by mary wilkie
"Service is always quick and provided politely"
We responded:
"Thank you Mary!"
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Ashley Skahen

March 17, 2025

5  out of  5
rating by Ashley Skahen
"I’ve been with this office for over 5 years now. They have been so helpful and friendly to me! I definitely recommend!"
We responded:
"Thanks Ashley! We appreciate you so much for your business and trusting us the better part of the last decade!"
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evie craddock

March 12, 2025

5  out of  5
rating by evie craddock
"I had been searching for a better rate on my 22-year-old vehicle as a 20-year-old driver, frustrated with paying over $250 for liability just because of my age. After doing some research, Ashley reached out to discuss my auto insurance options, and I couldn’t be more impressed! From the very start, she was incredibly personable, professional, and genuinely invested in helping me find the best coverage at the best price. She took the time to explain everything clearly, answer all my questions, and made the entire process smooth and stress-free. Not only did she find me an amazing rate on my auto insurance—saving me a significant amount—but she also helped me secure a great life insurance policy, something I hadn’t even considered before. The level of customer service I received was outstanding, and I truly felt like she had my best interests in mind. I highly recommend this agency to anyone looking for affordable insurance and a hassle-free experience. I’m so grateful for Ashley’s help and will definitely be sticking with them for the long run!"
We responded:
"Thank you for trusting us with your auto insurance Evie!"
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Sheri

March 12, 2025

5  out of  5
rating by Sheri
"Dan and his staff are wonderful. They are so helpful navigating our many policies and always look out for our best interest! Highly recommend!"
We responded:
"Thank you so much Sheri! We appreciate you :)"
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Jasmine Joseph

March 12, 2025

5  out of  5
rating by Jasmine Joseph
"Awesome service , great savings !!!"
We responded:
"Thank you Jasmine!"
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Heather Abar

February 24, 2025

5  out of  5
rating by Heather Abar
"Ashley was amazing to work with and easy to talk to."
We responded:
"Thank you Heather! We are fortunate to have Ashley on our team here!"
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Judy Stubba

February 21, 2025

5  out of  5
rating by Judy Stubba
"Ashley was amazing. If you need assistance she's the one to help you."
We responded:
"Thank you for the kind words about Ashley! We here at the office feel the same way!"
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Megan Romanovich

February 20, 2025

5  out of  5
rating by Megan Romanovich
"Ashley is always so helpful! She is very informative and is a pleasure to talk to. She goes above and beyond for her customers. Highly recommend!"
We responded:
"Thank you Megan! Ashley is our resident professional and go to agent!"
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Sharon Lane

February 19, 2025

5  out of  5
rating by Sharon Lane
"Never disappointed!!!"
We responded:
"Thank you Sharon!!!"
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Steve

February 19, 2025

5  out of  5
rating by Steve
"Wife and i have been with State Farms Dan Tivnan & crew for many years and we couldn’t be happier with each and everyone of them. Navigating automobile insurance is not easy especially after a recent accident but their knowledge and help is comforting in times like this. They don’t make you feel like a number they make you feel like family 🙂 Shoutout to Maureen & Ashley 🌹🌹thank you"
We responded:
"Steve, thank you so much for taking the time and the kind words!"
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mohamed jeylani

February 14, 2025

5  out of  5
rating by mohamed jeylani
"Maureen Brodhead Was awesome!!? Couldn’t ask for a better agent to help !"
We responded:
"Thank you Mohamed. We feel the same way about Maureen!"
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Richie Zimmerman

February 13, 2025

5  out of  5
rating by Richie Zimmerman
"I've been with State Farm as long as I can remember. When I was a kid, I’d tag along with my mom to their North Syracuse office, and when I needed my own insurance, staying with them just made sense. They proved their worth early on—after my first big accident in 2010, they handled everything smoothly. No headaches, no confusion, just reliable support when I needed it. When my original branch closed, my policy got reassigned to Dan Tivnan. My mom, who has pretty high standards, told me, *"He’s great."* That was all the endorsement I needed. From the start, Dan and his team have been welcoming and proactive, always making sure I have the right coverage without me having to jump through hoops. A great example? One day, Dan called me out of the blue about adding flood insurance to my homeowners policy. He explained that if my septic backed up, I’d be covered—for just $25 a year. That kind of foresight and honesty is exactly why I stay with them. In 2018, I had to file a claim when my car was totaled. Dan’s office walked me through everything, explained the policy changes, and made sure I understood the process. No surprises, no runaround—just a team looking out for me. More recently, I traded in my lease for a new Acura. I called ahead to get a quote, and they told me my rate would actually be about $100 cheaper—a nice surprise. When I finalized the purchase, I called back, gave them the VIN, and that was it. Quick, efficient, and stress-free. At the end of the day, I always call Dan’s office instead of trying to figure things out online. I trust them. They’re friendly, knowledgeable, and make the process easy. If you’re looking for an insurance agent who actually cares and takes the hassle out of the equation, I highly recommend Dan Tivnan and his team."
We responded:
"Thank you for trusting us with your insurance Richie!"
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gabe

February 11, 2025

5  out of  5
rating by gabe
"Always on top of their game and always quick to handle any request!!"
We responded:
"Thank you Gabe!"
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Charles Florczyk

February 8, 2025

5  out of  5
rating by Charles Florczyk
"Always there when I need them. Quick, fast and staff can explain every detail and answer any questions I may have timely! Most recently Ashely was awesome to work with and help me get insurance for my last of 5 kids to get on the road! It’s a celebration! lol."
We responded:
"Thank you Chuck!!"